Pain map
What breaks in document AI
290 production incidents from public threads. Every quote links to its source. Pick a category and check it yourself.
Upgrades, backup, restore
22 of 22 quotes
“How do I go back to the previous model?”
GitHub, ollama · 29 October 2026 · open the thread “is now permanently frozen”
GitHub, open-webui · 23 September 2026 · in production · open the thread “Upgrading from v0.25.5 to v0.26.4 via `mysql_migration.py` renders all pre-configured models unusable.”
GitHub, ragflow · 30 July 2026 · open the thread “5-user SQLite db migrated from v0.4.7 → v0.9.6, hard-crashed on the second row with the orphaned `info_json` column blocking restart”
GitHub, open-webui · 30 June 2026 · in production · open the thread “I have 3x16GB cards and, normally, ollama would allow 48GB to be used. But now, it's like 32GB would be used.”
GitHub, ollama · 18 June 2026 · open the thread Hit this one too? We are building for it.
“During table recognition/parsing, multiple rows are now incorrectly merged into a single line.”
GitHub, ragflow · 8 June 2026 · in production · open the thread “since 30.x there is trouble to run bigger LLMs, which was no issue with 0.24”
GitHub, ollama · 7 June 2026 · open the thread “My physical machine crashed (blue screen), which forced my RAGFlow virtual machine to shut down. When I started it up again, my MySQL data volume got corrupted. This situation has occurred twice.”
GitHub, ragflow · 1 June 2026 · in production · open the thread “Failure to migrate from 0.8.12 to 0.9.5”
GitHub, open-webui · 26 May 2026 · open the thread “The PR adds idempotency (existence checks) to the 6 affected migration files mentioned in this issue.”
GitHub, open-webui · 28 April 2026 · open the thread “Our setup only broke on c1d2e3f4a5b6”
GitHub, open-webui · 28 April 2026 · in production · open the thread “same get this upgrading from 0.8.10 to 0.9.2”
GitHub, open-webui · 27 April 2026 · open the thread “After upgrading to version 0.25.0, all metadata has been lost. The large language models that were previously connected through LM Studio have all become invalid.”
GitHub, ragflow · 22 April 2026 · open the thread “I met the same issue when upgrade from 0.23.x to 0.24.0 and had to regenerate ALL my metadatas. When I upgrade from 0.24.0 to 0.25.0 today, all my metadatas lost AGAIN... Now I rollbacked to 0.24.0.”
GitHub, ragflow · 21 April 2026 · open the thread “Loading and login issue after upgrading to 0.9.0 and 0.9.1”
GitHub, open-webui · 21 April 2026 · open the thread “After upgrading to v0.24.0, I noticed that metadata is now read from Elasticsearch instead of MySQL. As a result, all my existing metadata can no longer be displayed properly.”
GitHub, ragflow · 10 April 2026 · open the thread “Database migration chat → chat_message OOM-kills on large datasets (PostgreSQL/AlloyDB, ~75 GB)”
GitHub, open-webui · 27 March 2026 · in production · open the thread “There is no built-in, reproducible way to “snapshot” the current model list and restore it elsewhere.”
GitHub, ollama · 10 March 2026 · open the thread “The previous documents and users are all gone.”
GitHub, ragflow · 6 February 2026 · in production · open the thread “Same issue for me. most of admin pages doesn't load.”
GitHub, open-webui · 9 January 2026 · open the thread “After upgrading from Ollama version 0.12.3 to 0.12.4~0.13.2, I observed a noticeable degradation in the first token generation speed when running the `qwen3:32b` model.”
GitHub, ollama · 8 December 2025 · open the thread “然后想把我的知识库数据迁移到另一个windows台式机上,当我按照步骤操作时,在使用.sh文件恢复时总失败”
GitHub, ragflow · 26 November 2025 · open the thread Hit this one too? We are building for it.
Method
We collected 448 public posts published after 1 November 2025 in which a builder describes document AI failing. Each link was re-opened on 8 November 2026. We kept the 290 where the quote is on the page, the author describes an incident and not an opinion, and has no tie to a vendor. Quotes are verbatim and trimmed after 420 characters. The grouping is ours. A complaint is not a measurement.