Rachis

Pain map

What breaks in document AI

290 production incidents from public threads. Every quote links to its source. Pick a category and check it yourself.

  • “The second, even bigger issue was permission map”
    Reddit, r/Rag · 26 June 2026 · in production · open the thread
  • “this embedded chat link does not work correctly outside of the original logged-in session.”
    GitHub, ragflow · 10 June 2026 · open the thread

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Method

We collected 448 public posts published after 1 November 2025 in which a builder describes document AI failing. Each link was re-opened on 8 November 2026. We kept the 290 where the quote is on the page, the author describes an incident and not an opinion, and has no tie to a vendor. Quotes are verbatim and trimmed after 420 characters. The grouping is ours. A complaint is not a measurement.